Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at thefrontcovercollection@gmail.com
If your return is accepted, we’ll send you return shipping details, as well as instructions on how and where to send your package.
You can always contact us for any return question at thefrontcovercollection@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dwmwright@live.com.
Returns & Refunds Policy
We want you to love your purchase! If you’re not completely satisfied, we’re here to help.
Returns
- You have 30 days from the delivery date to request a return.
- Items must be unused, in original packaging, and in the same condition you received them.
How to Return
- Contact us at [your email] with your order number and reason for return.
- We’ll provide instructions and a return shipping address.
- Ship the item back safely - as a small business we unfortunately do not cover return costs.
Refunds
- Once we receive your returned item, we’ll inspect it and notify you.
- Approved returns will be refunded to your original payment method within 5–10 business days.
- Shipping costs are non-refundable.
Exchanges
- If you want to exchange an item, follow the same process and note the item you’d like instead.
Damaged or Wrong Items
- If your order arrives damaged or incorrect, please contact us immediately at [your email] so we can make it right.